Indian Overseas Bank (IOB) has selected Network People Services Technologies Limited (NPST) to deploy UPI 123Pay, a voice-based UPI payment system aimed at users who do not rely on conventional UPI apps. NPST will implement the solution in partnership with MissCallPay.

UPI 123Pay addresses an estimated 850 million people in India who have not adopted UPI. This includes about 400 million feature-phone users and many smartphone users who are not comfortable with digital interfaces.

Regulators have encouraged banks and fintech companies to use inclusive technologies that extend UPI to people with limited digital literacy or unreliable internet access.

Through the new system, IOB customers who currently depend on cash will be able to make digital payments using MissCallPay. Users give a mis

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