Artificial intelligence is accelerating across the insurance and collision-repair ecosystem in ways that no longer look experimental. What began as a set of narrow, mostly internal tools has shifted into a strategic priority for an industry under pressure to move faster, manage more data and meet rising customer expectations.

“The reality is, AI isn’t new to the auto insurance and collision repair industries,” Kristyn Emenecker, vice president of product management at CCC Intelligent Solutions, told Newsweek . “They’ve been using it for years. At CCC, we’ve been investing in AI for more than a decade and have been embedding AI into our products for more than five years. What’s different now is the urgency and scale.”

Boards, she added, have moved from “let’s test AI” to “we need to ado

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