Justine O’Mahony: I felt so valued as a customer, until I found out I was talking to an AI

BUT there are occasions when I am seduced by the absolute randomness of what’s available online. Recently I was looking for vacuum storage bags, scented drawer liners and heated sleep masks. There was only really one place I knew I’d get them all – Amazon. Now I probably would have been able to purchase them all locally with a bit of research, but not in one place. Amazon is the lazy way out.