The Virgin Media fine represents the biggest Ofcom has handed this year

Ofcom has dished out its biggest fine of the year after accusing telecoms giant Virgin Media of failing to protect vulnerable customers.

The media regulator has hit Virgin Media with a £23.8m fine over its treatment of customers during a planned transition from analogue to digital landlines.

Virgin Media notified Ofcom over incidents connected with the migration of its “telecare” customers between November and December 2023.

The service is typically used by elderly people who require access to a phone line to seek support if they are in difficulty.

That triggered an investigation by Ofcom, which looked at the firm’s behaviour during the migration.

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