Valley Metro riders are more satisfied with the transit system and have felt improvements in security and cleanliness, according to a recent survey of more than 1,100 riders. The improved rider experience is also paired with a drop in rail security incidents, year over year, by more than 50%.

“The progress we’re seeing reflects the strong partnerships we’ve built with our police departments and the hard work of our teams to ensure that every rider has a positive experience,” stated Valley Metro RPTA Board Chair and Tempe Councilmember Jennifer Adams in a news release.

A Valley Metro survey, finalized this month, found that the vast majority riders feel safe using the system citing more visible and professional security officers, cleaner stations and fewer unsafe situations. Compared to 2

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