Irented a car through Turo in Edmonton, Canada, and returned it in the same condition — but the host accused me of causing a scratch.

The car was covered in mud when I picked it up, making it impossible to inspect for existing damage. At drop-off, it was dark, snowy and my phone was dying, so my photos were too dim to prove anything.

The host admitted the damage could’ve happened after I left the car in an unsecured parking spot. He refused to meet in person to discuss the alleged damage. He rented the car out again immediately, and Turo backed his $1,200 claim despite mechanics saying the scratch was minor.

Turo ignored my evidence and raised the charge by $400 for “hidden damage” found after other renters used the car. As a student living on less than $2,000 a month, this fee is devas

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