As IndiGo continues to battle its massive operational crisis — which has triggered t cancellation of around 4,500 flights since last week — a pilot’s warm message for passengers is making waves on social media. In a video shared by the pilot, who goes by the name Pradeep Krishnan, he apologises to the passengers seated on his flight and requests them to be kind to the ground staff.

“I am sorry! I completely get how tough it is when a flight causes you to miss something important. I promise you, we’re not on strike. As pilots, we’re trying our best, and we want to go home too,” Krishnan wrote.

He acknowledged that it’s a difficult period but expressed confidence that the team will recover. “Please be kind to our ground staff. They are trying their best to get you home,” he urged as he con

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