LISTEN | How to make a health-care complaint and get results: White Coat Black Art 26:30 How to make a health-care complaint and get results

Charles Kinch spent over four years complaining to the B.C. health system following the death of his wife, Leslie Kissel.

She died of advanced uterine cancer in December 2020 at age 70. He complained that her diagnosis and treatment were mishandled by B.C. Cancer, the provincial agency that oversees cancer care.

But his complaint actually resulted in changes to the system.

“There’s no resolution that is going to bring my wife back,” he told White Coat Black Ar t host Dr. Brian Goldman.

“So the whole purpose of making a complaint was for other people. Changing the system so that other people like my wife would get better treatment,

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