Barclays has clarified its policy on providing a 'quiet time' for neurodivergent customers after a customer complained about a sign in one of its branches. The bank confirmed that all its branches have a dedicated 'quiet hour' between 9:30 am and 10:30 am to reduce sensory distractions. This initiative is designed to support customers with conditions such as ADHD, autism, and dyslexia by offering a quieter, less distracting environment.

Quiet Hour Policy: Barclays confirmed that all of its branches operate a dedicated "quiet time" for neurodivergent customers every day they are open. This special hour runs from 9:30 am to 10:30 am to ensure a supportive environment for customers with sensory sensitivities.

Support for Neurodiversity: The purpose of the quiet time is to be "easy on

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