When cruise passengers lose a personal item, they should never feel like their belongings have vanished, said Ervin LeMand, vice president of business development at Lost Returns (pictured above).

“Guests must know what’s happening, what to expect and feel taken care of. Our end-to-end approach ensures guests understand that they can get their items back and know all the steps that are taken in the process.”

LeMand said that Lost Returns assists multiple industries in returning personal items to travelers, including working with cruise lines to manage the entire lost and found process.

When an item is found onboard a ship, the crew logs it into a structured workflow that keeps it traceable. Lost Returns continues a chain of custody on land by managing the housing, guest communication, c

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