Chase Bank says it will reimburse a St. Augustine couple who lost $42,000 in a sophisticated impersonation scam, following new public records obtained by the News4JAX I-TEAM, including audio recordings of an imposter posing as the couple on the phone with the bank.

Tom and Ann Hill, both retirees, lost their life savings nearly two years ago after scammers convinced them they were dealing with Chase Bank representatives. At the time, the bank denied their claim, saying the wire transfers were authorized. The case was previously closed.

Now, Chase confirms it has contacted the Hills and offered to reimburse them in full.

The decision comes as the I-TEAM obtained police recordings that captured the fraudster speaking directly with Chase Bank and requesting the wire transfers. When the cou

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