We’ve all been there. You’re at the Philly airport when the gate attendant makes the dreaded announcement — your flight is delayed. It’s a storm, or perhaps a mechanical issue.

Whatever the reason, now you’ve got to spend who knows how long exploring the halls of PHL to pass the time. But whether that wait feels like smooth sailing or purgatory hinges on your experience at the airport itself.

A recent survey from AirHelp , a company that helps passengers secure compensation for flight delays, cancellations and travel disruptions, recently ranked PHL as the third-worst airport in the United States based on service quality, on-time performance, claims processing, amenities, customer satisfaction, and food and shopping options.

PHL ranked just behind Fort Lauderdale-Hollywood (Fla.)

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