LEXINGTON, Okla. (KFOR) — Some residents in Lexington were sent into shock this month when they opened their utility bills.

"Our bill had jumped from consistently around $250 to $850," said Piper McWhirter, a resident.

For the McWhirter's and many others in Lexington, August's utility bill was significantly higher than usual.

"We have people whose kids are going back to school right now, and that's expensive. It's timing's horrible, but to take this is like a gouge," said Mitch McWhirter.

The city says the increase isn't because of a sudden spike in usage or a rate hike, but a problem that's been brewing for some time.

"We're going to be transparent, even if it's bad news," said Todd Finley, the city manager of the City of Lexington.

Finley says it was an issue that started well befo

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