AI-assisted summary

Phoenix police are implementing an AI system to triage nonemergency calls starting Aug. 13.

The AI system can speak 36 languages and will direct callers to appropriate resources or online reporting.

The goal is to reduce wait times, prioritize emergencies, and improve service efficiency.

The Phoenix Police Department is launching an AI-powered tool that will triage nonemergency calls with the goal of reducing wait times, ensuring emergency calls are prioritized and improving service.

Beginning Aug. 13, an AI system will answer the department's nonemergency calls to direct people to what they need or who they are trying to reach, department officials said. Callers just need to share their reason for calling.

The system will ask "yes" or "no" questions, and it can

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