ATLANTA — An Atlanta family said they are heartbroken and frustrated after hearing a 911 call in which an after-hours answering service operator laughed while discussing their mother’s emergency.

On Aug. 21, Ankita Mackin, who uses a wheelchair, was locked inside the Hanger Clinic in Buckhead after her appointment . Mackin said she spent hours trapped, eventually rolling off an exam table and crawling across the floor to reach her phone to call for help.

Atlanta Police said on Thursday, their records show she first called 911 around at 7:44 p.m. — more than three hours after the clinic closed.

APD confirmed the first officer arrived at 9:18 p.m.

As part of the calls 11Alive requested from Atlanta Police, a recording revealed a 911 dispatcher contacted the clinic’s after-hours answer

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