DOD needs more feedback from troops in future PCS moves, GAO finds

As defense officials take steps to improve the shipments of troops’ belongings to a new duty station, they need to ensure that they include comprehensive feedback from troops and families about their household goods experience to inform future oversight, government auditors have recommended.

That was one of the key elements missing in the government’s implementation of the now-failed Global Household Goods contract, according to a report released Thursday by the Government Accountability Office.

U.S. Transportation Command officials lacked sufficient information about troops’ experiences with the contractor, HomeSafe Alliance, which limited TRANSCOM’s ability to assess the contractor’s performance, the report found.

TRANSCOM also had limited information about other key aspects, such as