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Kentucky and Indiana are searching for a new toll service provider for the RiverLink system to improve customer service.

The current provider, Electronic Transaction Consultants, will remain in place until no later than July 31, 2028.

New terms include payments to the current provider for additional customer service staff and performance incentives.

The states will also absorb some operating costs, such as printing and data storage, from the current provider.

Kentucky and Indiana are currently seeking a new toll service provider for the RiverLink tolling system with goals to improve customer service and overall performance.

The joint board for the Louisville-Southern Indiana Ohio River Bridges Project approved a change order and resolution for the transition on

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