ST. PETERSBURG, Fla. - Months after the City of St. Petersburg claimed its water billing issues were resolved, residents are still opening shocking bills — and getting little to no help.

What they're saying:

Michelle McConnell has lived in her childhood home for years, always paying a consistent $79 water bill. That all changed in February when she opened a bill for $2,200, alleging she used more than 130,000 gallons of water, enough to fill up a residential swimming pool at least five times.

"There has to be something wrong. There's no way I could use that much water. You know, I don't have sprinkler systems, I don't have a pool."

A city inspector had McConnell conduct a dye test to check for leaks, and none were found. A city worker also came to investigate but couldn’t explain t

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