It’s a familiar frustration: You miss your connection because of a delayed flight. The line at the customer assistance desk is 30 people deep. The airline app offers little help, and the call center puts you on hold for half an hour. Will you ever escape Newark Liberty International Airport (EWR)?

Enter Hopper Technology Solutions (HTS) Assist, a new generative AI travel agent that helps customers with post-booking travel questions, changes, and disruptions. HTS assist was built by Hopper, the mobile-only travel-booking platform that’s known for its intuitive, user-friendly interface and for predicting flight prices with near-flawless accuracy and pinging users when it’s time to book.

A few clicks—“my trips” and “contact support”—from Hopper’s main page now opens an interface where trave

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