Customer service scams: Safeguarding yourself in the era of AI fraud

Artificial intelligence has quickly become a trusted companion in daily life. Whether it’s asking a chatbot for help making a recipe at home, using a voice assistant to manage your busy schedule, or simply making use of a tool to aggregate and analyze data, AI is everywhere in 2025. However, this reliance shouldn’t be total.

As this technology has increased in prevalence, so have AI-related scams. Take the recent case of the cruise hotline scam covered by the Washington Post . A traveler was seeking out customer service for his upcoming cruise and came across an AI-generated customer support number that he believed was legitimate. After calling this number, however, he found himself faced with a fraudulent $768 charge

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