A new study has crowned one airline as the “most hated.” Click Intelligence has a new survey that compared airlines customer satisfaction worldwide and none other than American Airlines.

In a recent study measuring how much people really love flying, American Airlines took home the gold — for being the most hated airline in the world. Yes, world. That includes budget airlines where the seats don’t recline and the snacks are imaginary.

American scored a 56 on the “Dissatisfaction Index,” which is basically like getting an F+ in customer service. The airline also clocked in with a sad 2.9 out of 10 for passenger experience — which, let’s be honest, feels generous if you’ve ever spent six hours delayed on the tarmac with no explanation and a lukewarm ginger ale.

Between the operational scr

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