ATLANTA - Residents at a newly opened senior living complex in southwest Atlanta say a power outage Wednesday exposed the need for a generator and an emergency plan.

What we know:

The outage at Briar Park 55-plus Apartments on Greenbriar Parkway began around 2:45 p.m. and lasted nearly three hours. Several wheelchair-bound residents said the elevators shut down and they were stuck in the lobby with no way back to their rooms. One family recorded video showing firefighters working to access the elevators and help residents reach their units.

Some residents allege the building’s staff was unprepared and even left at regular quitting time despite the ongoing outage.

What they're saying:

"They should have a generator. I have oxygen. I don’t have it on right now, but I sleep with it. The

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