People urged to check old energy accounts for unclaimed credit from previous supplier

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Around £250 million of energy credit is sitting in closed account balances and could be reclaimed by consumers, the UK’s energy watchdog has said. Ofgem and trade association Energy UK are urging people who may be due money to get in touch with their old supplier. ‌

Data shows that 1.9 million closed accounts have credit in them. Consumers who have moved home in the last five years may have money left in their accounts, but that could not be refunded because their contact details have not been updated. ‌

More than 90 per cent of closed account balances are returned automatically, and suppliers will always try to make sure outstanding credit is refunded, according to Energy UK. ‌

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