NASHVILLE, Tenn. (WTVF) — Nashville Mayor Freddie O'Connell is now calling for an independent review at Metro's 911 Emergency Communications Center.

NewsChannel 5 Investigates has been following complaints from former employees at the emergency call center.

Most recently, on Wednesday, we heard from a current dispatcher who shared her own concerns, and what she had to say, it turned out, was news to the mayor.

O'Connell assured reporters Wednesday morning, " We are eager to protect employees and make sure that if there are concerns that they get followed through on and we take every concern seriously," when asked about complaints from 911 employees.

And O'Connell maintained, "So far we have not found formal complaints filed," explaining that no dispatchers had filed a formal complaint

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