LAS VEGAS ( FOX5 ) —On Thursday, FOX5 received documents showing NV Energy had raised its estimate for how much it had overcharged customers to more than $65 million. That’s up substantially from the $17 million estimate released in May.

Then, we heard from viewers wondering how they would know if they had been overcharged, so today FOX5 is Getting Answers.

The utility says affected customers should have already received, or will receive, a letter or notification informing them of the billing error and the steps being taken.

NV Energy provides answers to questions about overcharging (FOX5)

How refunds will work

For customers with active accounts, the refund amount will appear as a credit on their monthly bill. Their subsequent bills will be lower until the full credit amount is ap

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