Key points

People will fall in line behind you when you know how to approach them.

You can break the ice by asking the right questions, tailored to people’s needs.

Leaders keep on asking questions and creatively responding to the answers.

A good leader finds the right people to help in formulating appropriate questions.

Qiuestion mark Source: Wikimedia

Dr. R was a departmental chair at a large medical center. Through a series of staged questions and responses, he learns how to draw people into his department and help them become productive. So, as you read this story, ask yourself:

Do I know how to ask questions that will engage people to join my project?

Do I learn from people’s responses so that I can tailor my next round of questions?

Can I find people who are close to the pe

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