DEAR ABBY: A friend I’ve known since our school days works in the same organization I do. We’re in different departments, but we had similar jobs when I started six years ago. During that time, I’ve had two big promotions, and she has stayed where she is. Her work is well received, and she always gets positive reviews, so she’s frustrated she hasn’t been promoted.

She asked me to help her figure out what is going on. (When asked, her supervisor didn’t give a straight answer, which is typical here.) I think the problem may be how she presents herself.

It’s an old-school setting, and she has a modern attitude toward work-life balance. She dresses within the letter of the dress code but more casual than those around her.

She takes personal calls within earshot of others and will pop in and

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