As I said in previous articles, executives like to say they’re “integrating AI.” But most still treat artificial intelligence as a feature, not a foundation. They bolt it onto existing systems without realizing that each automation hides a layer of invisible human work, and a growing set of unseen risks.

AI may be transforming productivity, but it’s also changing the very nature of labor, accountability, and even trust inside organizations. The future of work won’t just be about humans and machines collaborating: It will be about managing the invisible partnerships that emerge when machines start working alongside us . . . and sometimes, behind our backs.

The illusion of automation

Every wave of technological change begins with the same illusion: once we automate, the work will disappea

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