If a mail account is compromised, hackers can not only read messages, but also reset passwords and take over other accounts. This makes it all the more important to take an immediate and structured approach in an emergency. Below we show you what immediate measures you should take and what help pages and support channels the major providers have available for affected users.

General measures in the event of a hacked email account

Case 1: You can still log in

If you can still access your mailbox, you have the best chance of securing your account immediately. It’s important that you close all possible backdoors step by step:

Change your password: Log in directly via your provider’s official login page. Avoid links from emails, as these can lead to phishing sites. Choose a new, strong pa

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