The latest release of the National Customer Rage Survey found that 77 % of U.S. consumers reported experiencing a product or service problem in the past 12 months — a rate that has more than doubled since 1976. As a result, businesses are at risk of more than $596 billion in future revenue losses due to ineffective complaint handling and escalating customer dissatisfaction.

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The National Customer Rage Survey of 1,000 Americans is the 11th release of the study, dating back to 2003. In addition to tracking complaint-handling and customer satisfaction trends over the past two decades, the 2025 report expands its scope by examining the rise of customer uncivility, crisis-driven incidents, and economic class conflicts

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