Larson

By David Larson

Carolina Journal

I don’t remember exactly when, but at some point, Chick-fil-A became my go-to fast-food place, due to their quality, efficiency, staff performance and overall experience. And it seems I’m not alone, as the Atlanta-based chicken restaurant just topped the list for highest customer satisfaction among fast-food chains in the United States for its 11th consecutive year .

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On the flip side, if someone were to ask you what place symbolizes the worst of customer service, efficiency and overall experience, a fair number would certainly choose the DMV. Considering the state auditor, Dave Boliek, just released a scathi

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