Southwest Airlines is ending its long-standing "Customer of Size" policy that allowed plus-size travelers to secure extra seating without up-front costs.

Beginning 27 January 2026, passengers who cannot fit comfortably within one seat will be required to purchase an additional seat in advance, with refunds only granted under stricter conditions, according to the new policy by the Dallas-based airline.

Newsweek contacted Southwest Airlines for comment via email on Monday outside of usual working hours.

Why It Matters

This is a significant change to a popular policy that allowed larger travelers to book two seats for the price of one.

The shift marks a dramatic reversal for the carrier, which had been praised for inclusivity and for offering one of the most accommodating policies for

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