FAIRFAX, Va. — Fairfax County's 911 center, which answers about 3,000 calls a day, is testing artificial intelligence technology to help manage non-emergency calls.

The Department of Public Safety Communications Center, often described as the heartbeat of emergency response in the county, has introduced an AI system that operates on the non-emergency line.

Callers who dial 703-691-2131, the non-emergency line, may soon hear an unexpected voice on the other end of the line. That voice is AI.

"We get 3,000 calls a day and approximately 60% of those calls are non-emergency calls for service," said Dru Clarke, assistant director of operations at the center.

He told WUSA9 that 40 people are working at any given time in the center. This will give them a chance to not only catch their breath

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