ATLANTA — Weeks after Georgia’s EBT call center was crippled by a surge of calls, key questions remain: how many people were affected, whether personal information was compromised, and if money vanished from vulnerable families’ accounts.

Newly obtained emails between leaders of the Georgia Department of Human Services (DHS) and its vendor Conduent, the company that runs Georgia’s EBT card system, reveal times of rising tensions, locked benefits cards and frustrated officials demanding accountability.

A mother left without answers

Shelby Watson felt the disruption firsthand when her call to the SNAP help line failed. Watson, an amputee, relies on food assistance from the Supplemental Nutrition Assistance Program (SNAP) to provide for herself and her 5-year-old daughter. After criminal

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