LOUISVILLE, Ky. — RiverLink is swapping out who handles their customer service, citing that over the years, there have been too many issues with invoicing and customer service hold times.

“We all have things to do, and the fact that previous provider wanted you to wait 2 or 3 hours [for customer service] is just kind of insane to be real honest with you," Louisville resident Brandt McCool said.

Kentuckiana residents are hoping the change leads to less mistakes, and quicker answers.

McCool was driven to frustration in April 2024 when he got a notice from Riverlink that said he owed bills for a past-due toll crossing.

"The fun part about it was they included a picture of the car and it wasn’t actually my car," McCool said.

He's not alone, and RiverLink admits that. "We have had too many

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